Ensemble Health Partners is a premier provider of technology-driven revenue cycle management solutions, catering to healthcare systems, hospitals and physician networks across the country. As the healthcare industry grows increasingly complex, managing hospital revenue cycles efficiently has become more critical than ever. Ensemble’s primary mission is to help healthcare providers maintain financial stability so they can focus on delivering high-quality patient care. Through a comprehensive suite of revenue cycle services, Ensemble ensures that hospitals and healthcare facilities optimize their financial performance while reducing administrative burdens.
By leveraging cutting-edge technology and deep industry expertise, the company provides end-to-end revenue management solutions that streamline operations, reduce inefficiencies and improve financial outcomes.
Unlike traditional financial management firms, Ensemble Health Partners recognizes that healthcare is about more than just numbers – it is about people. The company understands that every financial transaction within a hospital represents a real patient with real healthcare needs. With this in mind, Ensemble takes a patient-centric approach to revenue cycle management, ensuring that financial processes align with the overall mission of healthcare institutions: delivering compassionate, high-quality care.
By offering financial counseling services, accurate patient liability estimations and seamless payment processing, Ensemble helps healthcare providers maintain trust and transparency with patients. The company’s approach fosters stronger patient-provider relationships while ensuring that hospitals receive the funds necessary to continue operating efficiently.
Ensemble Health Partners operates with the philosophy that its people are its greatest asset. The healthcare revenue cycle industry is constantly evolving, requiring professionals who can adapt to change, embrace innovation and drive continuous improvement. To meet these demands, Ensemble invests heavily in employee development, ensuring that team members receive ongoing training, professional certifications and opportunities for career growth.
The company fosters a culture of empowerment, encouraging employees to think critically, challenge outdated systems and develop new strategies to optimize hospital revenue cycles. This people-first approach not only benefits employees but also leads to better financial performance for healthcare clients, as a well-trained workforce translates into more effective revenue management.
At the heart of Ensemble’s operations is a commitment to innovation. The company integrates advanced analytics, automation and artificial intelligence into its revenue cycle processes, allowing healthcare providers to reduce costs, minimize errors and accelerate payment collection. By harnessing data-driven insights, Ensemble helps hospitals predict financial trends, improve billing accuracy and enhance overall operational efficiency. This commitment to technology ensures that clients remain competitive in an increasingly data-centric healthcare landscape.
Rather than relying on outdated financial practices, Ensemble leverages real-time analytics and customized financial strategies to help hospitals navigate financial challenges with confidence.
Ultimately, Ensemble Health Partners is more than just a financial services provider – it is a strategic partner dedicated to improving healthcare access and affordability. By optimizing hospital revenue cycles, the company enables healthcare providers to focus on what matters most: saving lives and delivering exceptional patient care.
Through customer-focused solutions, technological innovation and a commitment to excellence, Ensemble Health Partners stands out as a leader in the healthcare revenue cycle management industry. Whether assisting hospitals with patient financial counseling, insurance verification or claims processing, Ensemble ensures that every financial interaction supports the overall goal of improving healthcare delivery.
Job Type
- Full-time
Shift and Schedule
- Weekends as necessary
- Night shifts as required
- Holiday availability
Work Environment
- On-site
Benefits (Extracted from Full Job Description)
- Tuition reimbursement
We appreciate your interest in a career opportunity at Ensemble Health Partners!
Ensemble Health Partners is a top-tier provider specializing in revenue cycle management solutions powered by advanced technology. Our services cater to healthcare systems including hospitals and physician networks, offering complete revenue cycle solutions along with specialized point solutions.
At Ensemble, our commitment goes beyond managing finances – we focus on sustaining the health of hospitals to ensure they can continue caring for their communities. Since healthcare is built on human connections, we believe that every interaction must be meaningful. That’s why our team members are our greatest asset. By empowering them to think beyond the norm, they can create a lasting impact.
Core Values: O.N.E Purpose
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Customer-Centric Approach
- Deliver unparalleled service by understanding and exceeding the expectations of patients, clients and colleagues.
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Innovation Through Adaptability
- Encourage creative problem-solving and embrace cutting-edge technology to stay ahead in the industry.
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Commitment to Excellence
- Uphold the highest standards by adhering to our “Best in KLAS” principles, ensuring exceptional results.
This role is on-site at UT Health Athens and requires physical presence at the location.
The Inpatient Financial Counseling Specialist is responsible for educating patients about their benefits, confirming financial details and obtaining necessary authorizations. This includes discussing inpatient benefits, processing payments for inpatient, observation and outpatient services and verifying financial obligations within Ensemble Health Partners.
This role involves direct interaction with patients, requiring precise calculations of patient liabilities, prior balances and payment collections. Due to the nature of hospital care, shifts may include evenings, weekends and holidays as needed. Specialists must adhere to both Ensemble Health Partners’ mission and regulatory compliance standards while carrying out their responsibilities.
Primary Responsibilities
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Patient Financial Assessments & Collections
- Determine and collect patient financial obligations including copays, deductibles, co-insurance and outstanding balances.
- Conduct financial discussions face-to-face with patients during their hospital stay to communicate their estimated out-of-pocket expenses.
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Insurance Verification & Authorization
- Manage various patient access and insurance eligibility reports as assigned.
- Participate in daily in-house meetings to confirm that all patients have an active payer source and the necessary authorizations.
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Pre-Registration & Registration Tasks
- Complete patient pre-registration or real-time registration at the point of service.
- Work toward securing patient financial commitments prior to the date of service.
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Process Optimization & Follow-Up
- Identify and analyze missed opportunities in collections, suggesting improvements to enhance efficiency.
- Attempt at least three direct visits daily to patient rooms if previous visits were unsuccessful.
- Document all accounts with financial liability on a daily basis.
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Post-Discharge Follow-Ups
- Make follow-up calls to patients who could not complete their payments while still admitted.
- Send letters to patient addresses after discharge, providing details on estimated liabilities and available payment plans.
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Consent & Documentation Management
- Obtain patient consent for treatment, observation status acknowledgment, Medicare notifications and other related forms.
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Insurance Eligibility & Charity Processing
- Assist eligibility specialists in verifying insurance information, Medicaid applications and financial aid processing.
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Daily Census Monitoring
- Track daily patient census to identify those who may qualify for financial assistance or eligibility-based support.
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Revenue Cycle Systems Management
- Facilitate the collection and organization of outpatient service orders using automated queues in Revenue Cycle systems.
Qualifications & Experience
Preferred Experience:
- 1+ years of experience in customer service
Minimum Requirements:
- High School Diploma or GED (Required)
- CRCR Certification (Certified Revenue Cycle Representative) within six months of hiring
Ensemble Health Partners has been recognized with multiple prestigious awards for its outstanding contributions to the healthcare industry:
- Best in KLAS (Five-time winner: 2020-2022, 2024-2025)
- Black Book Research’s Top Revenue Cycle Management Outsourcing Solution (2021-2024)
- Healthcare Financial Management Association (HFMA) MAP Awards (22 awards for High Performance in Revenue Cycle, 2019-2024)
- Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024
- Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards (2020, 2022-2023)
- Energage Top Workplaces USA (2022-2024)
- Fortune Media Best Workplaces in Healthcare 2024
- Monster Top Workplace for Remote Work 2024
- Certified as a Great Place to Work (2023-2024)
What Makes Us Stand Out?
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Innovation-Driven Culture
- We prioritize forward-thinking approaches and leverage cutting-edge technology to enhance efficiency.
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Work-Life Balance
- Our policies and benefits are designed to support employees holistically, ensuring flexibility for personal well-being.
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Leadership & Growth Opportunities
- We believe in continuous learning – every associate receives professional development opportunities including certification programs.
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Purpose & Values-Driven Work Environment
- We value employee contributions, promoting an inclusive and purpose-driven work culture.
Employee Benefits & Perks
We offer a comprehensive benefits package that supports your physical, emotional and financial well-being:
- Healthcare Plans (Medical, Dental, Vision)
- Paid Time Off & Holidays
- Retirement Plans (401k with employer contribution)
- Professional Development (Tuition reimbursement & certification programs)
- Employee Recognition (Quarterly & Annual incentive programs)
Commitment to Equal Employment Opportunity (EEO)
Ensemble Health Partners is dedicated to maintaining a diverse and inclusive workplace. Our hiring policies prohibit discrimination based on:
- Race, color, gender, gender identity, sexual orientation, religion, national origin, age, disability, veteran status, genetic information or any legally protected characteristic.
We actively discourage workplace harassment and maintain a zero-tolerance policy toward discrimination.
In compliance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we ensure reasonable accommodations for qualified individuals with disabilities.
If you require assistance or accommodations during the hiring process, please contact:
Pay Transparency & Compensation Details
Compensation is determined based on multiple factors including:
- Geographical Location
- Skills & Experience
- Education & Certifications
- Licensure & Compliance Requirements
- Internal Pay Equity
- Time in Role
Note: The starting salary is generally positioned between the minimum and maximum range for the role based on an evaluation of relevant job-related factors.
Additional Resources & Compliance Notices
- EEOC – Know Your Rights
- FMLA Rights (English & Spanish Versions Available)
- E-Verify Participating Employer (English & Spanish Versions Available)
At Ensemble Health Partners, we are committed to revolutionizing the healthcare revenue cycle while fostering a supportive, dynamic and growth-oriented workplace. If you are passionate about making a meaningful impact in healthcare while advancing your professional career, we encourage you to apply today!